A special seminar will be held on Tuesday, 17 February 2009 at 11:00 a.m. in room IE-115, Chalerm Prakiat Building. Prof Kwang-Jae Kim will give the presentation titled Enhancing the Usefulness of Quality Function Deployment.
Abstract
Quality Function Deployment (QFD) is a concept and mechanism for translating the "voice of the customer" through the various stages of product planning, engineering, and manufacturing into a final product. Many successes across a broad range of industries have been reported for the past decades. Notwithstanding the rapid growth of the QFD literature, development of systematic procedures for an effective use of QFD has scarcely been addressed.
In this talk, Prof. Kim will first review the limitations of the existing QFD framework followed by a presentation on some recent extensions from the methodological perspective to enhance its usefulness in practice. In particular, a validation of the information contained in a house of quality chart and the effective use of the collected information will be discussed.
About the Speaker
Professor Kwang-Jae Kim is a faculty member in the Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH), Korea. Prof. Kim received his B.S. in Industrial Engineering from Seoul National University, Korea, his M.S. in Industrial Engineering from Korean Advance Institute of Science and Technology (KAIST), Korea, and Ph.D. in Management Science from Purdue University, USA. Prior to joining POSTECH, he was an assistant professor in the Department of Industrial and Manufacturing Engineering, the Pennsylvania State University, USA. His research interests are on Quality Management/Engineering, New Product/Service Development, Services Science and Engineering. Prof. Kim is a member of ASQ (senior), INFORMS, IIE, etc. He serves as a chairman for KIIE Service Science Research Group. Prof. Kim also serves as associate editor for Applied Stochastic Models in Business and Industry, and is on the editorial boards of many international journals. He can be contacted at kjk@postech.ac.kr.